Our office has been a customer of Grafix for 15 years. The owner, Steve, as well as the employees are very accommodating with regards to printing maintenance as well as purchasing equipment. They offer programs which suit our needs for toners and repairs. They are timely when a repair is needed and will go out of their way to help us with an urgent supply replacement. I would highly recommend using Grafix for all of your office printer, copier and scanner maintenance contracts.